So, today is the first day for this new company. I’ve been working in Learning & Development for well over 20 years and for the last 10 of these I have also been looking at how documentation is created. One of the things that has become apparent to me is the number of times that companies simply re-write the same old stuff (or stuff that is nearly the same) and just put it out there in different formats. For example, a training manual often has identical or nearly identical information to that found in the online help system.
Often authors find themselves spending long times writing material and then copying and pasting it between different tools. Wouldn’t life be easier if we could reduce the time it took authors to write content in the first place and then simply build integrations between the tools that need this information?
I’m on a mission to make tools work together better, and to help end users actually serve themselves with the knowledge and skills they need to use your applications.
Watch this space as I hope to add more to this on a fairly frequent basis.