Application Help

Old fashioned help file formats are no longer appropriate in todays technological landscape. Responsive designs that suit a variety of different devices are the order of the day. Now is the time to reuse your training materials and integrate them into your online help.

Do you need to update your applications help system and give your users a little more help than they are getting today?

Re-using content between different applications is a key component of our methodology

Online help is the term used for the window that typically pops-up when you either press F1 on the keyboard or select “Help” from a menu bar. Microsoft really started the ball rolling with online help file formats using the .CHM file types (Compiled HTML).

One of the problems with .CHM files though was that they didn’t react to the device that we being used when somebody accessed the help system. This has been solved using HTML5 responsive help systems and a couple of the market leaders for authoring responsive help are Adobe with their RoboHelp application and the relatively new upstart, Madcap, with their Flare product.

Integrate Tools for Efficiency

Learning how to use both of these online help authoring systems is relatively simple, and although we could teach you how to use them, that isn’t the main focus of our service offering. Instead, we integrate document authoring systems that create content very efficiently with the online help authoring system. The benefits of this are:

  • The same content can be re-used without having to write it again
  • It’s consistent with your training and technical documentation
  • It reduces the workload on your Subject Matter Experts
  • It can be easily translated into local language for your application users

To find out more about how we achieve this contact us.