NAVBLUE Creates Better Customer Experiences
Knowledge Tek is delighted to be able to release our first case study. We have been working with NAVBLUE (an Airbus company) over the last year delivering a strategic change management programme for NAVBLUE Customer Experience.
To deliver a strategic change management programme across the three pillars of the Customer Experience team, encompassing training, project management and customer support.
The creation of NAVBLUE Academy, new tools for the creation of training materials and knowledge bases, a new project management methodology and new tools for the support desk.
1,768 active users of NAVBLUE Academy learning management system.
A PMI aligned project methodology delivering 5 star results for new software
implementations in airlines.
92% of customers are now happy with thesupport they receive.
*Data correct as of October 2018
Read all about it in our case study here.
We would also like to thank all of the people at NAVBLUE whom we have been working with over the last year – it’s been a real team effort!