How to make customer experiences a success! – Learning Technologies 2019

ExCel London – Feb 13th, Theatre 2 @ 10:15am

Picture of the conference center

NAVBLUE (an Airbus company) and Knowledge Tek are going to be presenting at Learning Technologies this year. Building on from our case study and our talk on “How to get more from learning objects” from last year, we are going to be presenting how NAVBLUE Support have benefitted from reusing learning objects created by NAVBLUE Academy in a Freshdesk support environment.  Sophie Colwell, UK Support Manager at NAVBLUE and Jonathan Jowett, Managing Director at Knowledge Tek Ltd will present the story around how NAVBLUE has transformed their approach to support and how it has benefitted their customers.

We hope to see you there..! You can register for the event for free from here.

Bio’s

Sophie ColwellSophie is the UK Support Manager for NAVBLUE Aviation charts and navigational data products. A customer support professional with over 10 years of helping customers maximise the potential from the products they buy, she is passionate about delivering exceptional customer service. The team supports a portfolio of well-known high profile airlines including Ryan Air and Cathay Pacific.

 

Jonathan JowettJonathan has been working in L&D for 25 years across multiple sectors. For the last six years working within the Aviation Industry he has been focussing on micro-learning and the unique benefits this approach brings to Aviation and high criticality systems training. Working within both agile and standard waterfall based projects he has embedded a learning object based approach to training which has benefitted over 250 aero companies.

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